--- title: Efficient Call Center Training Since 2001 | The Call Center School --- Go beyond learning: optimize planning with a powerful WFM solution. [Explore more](https://www.peopleware.com). - [Courses](https://www.thecallcenterschool.com/courses/) - [Our Customers](https://www.thecallcenterschool.com/our-customers/) # Unleash the power of your people Run scalable education programs and create a culture of continuous learning with the leading e-learning content for call centers. [ Explore our courses ](https://www.thecallcenterschool.com/courses/) ![Unleash the Power of Your Contact Center](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/home-hero-base.svg) ![Chat icon](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/home-hero-screens.svg) ![Desktop monitor icon](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/home-hero-emoji.svg) ![Hashtag icon](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/home-hero-devices.svg) ![Heart smile icon](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/home-hero-chat.svg) ** Comprehensive content library ** Customized learning paths ** Track progress and completion > Access a large catalog of training content in the areas of WFM, Quality Assurance, and Customer Service fundamentals. > Create objective-focused and flexible learning paths for individuals or groups to improve skills and performance. > Analyze the effectiveness of learning paths, track completions, and adjust learning objectives accordingly. # The benefits ![Employee Satisfaction & Commitment](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/benefit-employee-commitment.svg) ## Foster professional development and commitment Improve the skills of your people by providing them with high quality e-learning content that will enable them to grow and solve your customers’ most complex problems. ![Improve customer satisfaction and trust](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/benefit-by-professionals.svg) ## Improve customer satisfaction and trust With the right skills, your people can better understand, communicate, and resolve any customer issue effectively. This results in lowering employee turnover rate, saving training and hiring costs, and consistently delivering high quality service. # Highlights from our e-learning course library [Discover more ![Contact Center Basics](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/icon/contact_center_basics.png) ![Contact Center Basics](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/hero/contact_center_basics.png) ## Contact Center Basics A comprehensive introduction into the inner workings of a contact center. Learn more ** 50 min ](https://www.thecallcenterschool.com/courses/contact-center-basics/) [Discover more ![Meet Performance Goals](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/icon/meet-performance-goals.png) ![Meet Performance Goals](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/hero/meet-performance-goals.png) ## Meet Performance Goals Critical steps for setting up a performance measurement system. Learn more ** 1 hour 10 min ](https://www.thecallcenterschool.com/courses/meet-performance-goals/) [Discover more ![WFM - Introduction](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/icon/wfm_introduction.png) ![WFM - Introduction](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/hero/wfm_introduction.png) ## WFM - Introduction A comprehensive overview of workforce management and its challenges. Learn more ** 55 min ](https://www.thecallcenterschool.com/courses/wfm-introduction/) Our e-learning course library consists of courses for all roles, from frontline agents to workforce managers. [ View the entire course library **](https://www.thecallcenterschool.com/courses) # Why use The Call Center School? You can't grow your business without growing your people. Without the right skills and knowledge, your people won't be able to unfold their full potential. They may feel frustrated with complex tasks, resulting in lower job satisfaction, increased employee turnover, and dissatisfied customers. By leveraging The Call Center School, your people gain the right skills to do outstanding work, while your business grows sustainably. [ More about us ](https://www.thecallcenterschool.com/about/) # Our customers We have certified **30,000+** professionals from **4,000+** contact centers around the world. [![Rochester Regional Health](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/rochester-regional-health.png) ](https://rochesterregional.org) ![Verizon](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/verizon.png) ![Cable Bahamas](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/cable-bahamas.png) ![itelbpo](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/itelbpo.png) ![cps energy](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/cps-energy.png) ![Intermedia](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/intermedia.png) [ More about our customers ](https://www.thecallcenterschool.com/our-customers/) ![Liz Schumaker](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-liz-schumaker.jpg) Liz Schumaker WFM Manager, North America Consumer Operations Luxottica > “The Call Center School's e-learning courses have provided my team with a new skill set that has enhanced their job performance immensely. One of my favorite things about the e-learning courses is that it allows my team the flexibility to adapt their schedules, based on our business needs, so that they get the most out of these courses. As we begin to onboard new associates for our growing team I look forward to enrolling them in some of the Call Center School's e-learning courses.” Liz Schumaker WFM Manager, North America Consumer Operations Luxottica ![Tim Harding](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-tim-harding.jpg) Tim Harding Workforce Management Consultant Purplebricks Group PLC > “After positive experiences with The Call Center School in the past, I was happy to introduce their training courses to Purplebricks. We use their curriculum for our customer-facing teams, from business development to customer experience and post-sales support. With each of these groups handling different channels, we value the ability to customize the learning paths for each team. The courses are built on a solid methodology and our learners report that the courses are extremely easy to use.” Tim Harding Workforce Management Consultant Purplebricks Group PLC ![Corina Gillingham](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-corina-gillingham.jpg) Corina Gillingham Capacity Planning Manager Johnson Insurance > “We used The Call Center School's Workforce Management curriculum to train our WFM team. The courses are easy to navigate and I appreciate the ability for the team to complete courses on their own schedule.” Corina Gillingham Capacity Planning Manager Johnson Insurance ![Lorri Clark](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-lorri-clark.png) Lorri Clark Call Center Supervisor PTCI > “With the Frontline Fundamentals e-learning courses from The Call Center School, our employees can work on improving their soft skills at their own pace.” Lorri Clark Call Center Supervisor PTCI ![René Nijman](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-rene-nijman.jpg) René Nijman Director of Production Control Xerox CBPO Europe > “The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. As the e-learning programs are always available online, our employees can access the courses in their own time and at their convenience.” René Nijman Director of Production Control Xerox CBPO Europe ![Eugene Scott](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-eugene-scott.png) Eugene Scott Call Center Manager Tuba City Regional Health Care Corporation > “As a health care organization we've leveraged a wide variety of training courses from The Call Center School, everything from First Class Phone Skills, Email Essentials and Managing Challenging Callers for our frontline staff to Quality Assurance, Supervision, and Workforce Management training. The courses work to keep our operators on their toes and their skills sharp.” Eugene Scott Call Center Manager Tuba City Regional Health Care Corporation ![Phyllis Riley](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-phyllis-riley.jpg) Phyllis Riley Contact Center Manager SCI REMC > “The Call Center School has been our go-to training provider for the past two years. They deliver soft skill and customer service content for our agents across phone, chat and email channels. We are very pleased with The Call Center School’s recent developments catering to our new found situation of working from home. My team enjoyed the course on Remote Working for Contact Centers. I look forward to getting started on the newest course for Managing Remote Contact Center Teams next!” Phyllis Riley Contact Center Manager SCI REMC ![Sharon Howerton](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-sharon-howerton.jpg) Sharon Howerton Outbound Manager Eastman Credit Union > “At Eastman Credit Union, we take great pride in offering extraordinary services that make life easier. That is why we took The Call Center School's training on Live Chat Essentials as well as their new course on Remote Working. The courses are simple and very informative. My team loved them! The Call Center School makes our lives easier by preparing us to deliver value to our customers.” Sharon Howerton Outbound Manager Eastman Credit Union ![James Funderburk](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-james-funderburk.jpg) James Funderburk Data Analytics / Manager, WFM - Global CX Eventbrite > “The Call Center School's Workforce Management training includes great content for building foundational WFM knowledge as well as improving existing skills.” James Funderburk Data Analytics / Manager, WFM - Global CX Eventbrite ![Akilah Harris](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-akilah-harris.jpg) Akilah Harris Director of Authorizations and Risk United Tranzactions > “The Call Center School e-learning programs have worked wonders for our operation. I absolutely love the e-learning progress tracking overview and reporting facility, because I can view the progress for each agent and don’t have to track anything manually on spreadsheets. This is really helpful, especially when you’re managing a large number of agents.” Akilah Harris Director of Authorizations and Risk United Tranzactions ![Jay Reed](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-princess-cruises.png) Jay Reed Workforce Management Princess Cruises > “What I like about The Call Center School is the ease of use and relevant information. We've enrolled our staff in a variety of courses from The Call Center School, covering different aspects of agent training, call center supervision, and workforce management. All of the content has been really applicable to our team and has improved the way we operate on a daily basis.” Jay Reed Workforce Management Princess Cruises ![Jason Persico](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-jason-persico.jpg) Jason Persico Director, Workforce Optimization Wyndham Vacation Clubs > “I was looking for a comprehensive program that gave our workforce professionals exposure to each of the specific WFM areas. With the courses from The Call Center School everybody gained new insights around real-time, scheduling and forecasting. The courses enabled everybody to have a high-level overview of what each area did, how it is functioning and how each piece of WFM contributes to the overall success of the WFM department.” Jason Persico Director, Workforce Optimization Wyndham Vacation Clubs ![Monica Purba](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-servus-credit-union.png) Monica Purba Team Manager - Member Contact Center Servus Credit Union > “The Call Center School has helped our staff enhance their job performance. E-learning courses are easy to use, and I love how the courses are divided into smaller modules. I can register my staff very quickly and monitor their progress which is very important if you are dealing with a large team.” Monica Purba Team Manager - Member Contact Center Servus Credit Union ![Robin R. Brummell](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-fifth-gear.png) Robin R. Brummell Quality Assurance and Training Assistant Manager Fifth Gear > “The Call Center School’s e-learning curriculum encompasses subject matter specific to Quality, Customer Sales and Service, Workforce and Partner Success. With the functionality to access online courses each individual has the ability and convenience to learn at their own pace. In addition, I am able to track our team’s progress at any given time. The Call Center School’s e-learning programs have enabled Fifth Gear to stay on track with the very latest in contact center operations.” Robin R. Brummell Quality Assurance and Training Assistant Manager Fifth Gear ![Tabinda Tariq](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-tabinda-tariq.jpg) Tabinda Tariq Senior Manager, Merchant Experience & Loyalty Nuvei > “The e-learning platform of The Call Center School is easy to use. Their e-learning courses contain good material, and they provide good pricing. On top of that, their customer service is awesome!” Tabinda Tariq Senior Manager, Merchant Experience & Loyalty Nuvei ![Brian Mucino](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-brian-mucino.jpg) Brian Mucino Learning and Development Trainer Rochester Regional Health > “The Call Center School has improved our onboarding experience for new hires. Also, the ability to add your own content is a great addition to the program.” Brian Mucino Learning and Development Trainer Rochester Regional Health ![Eric Lee](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-eric-lee.jpg) Eric Lee Call Center Manager CroppMetcalfe, Inc. > “The Power of One course from The Call Center School provides great subject matter for training and growing my frontline call center staff.” Eric Lee Call Center Manager CroppMetcalfe, Inc. ![Vicky Turner](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-vicky-turner.jpg) Vicky Turner Manager of Customer Service Morristown Utility System > “10/10 - I would absolutely recommend The Call Center School to a friend or colleague! What I especially liked was the ease of use and the ability to track training progress for employees.” Vicky Turner Manager of Customer Service Morristown Utility System ![Chuck Smith](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-chuck-smith.jpg) Chuck Smith Opportunity Call Program Manager ServiceSource Inc. > “We have used The Call Center School training modules for several years now and it has been a great addition to our Call Center training program. We really love the flexibility of the modular platform that allows us to assign one or many modules to any of our agents as needed. In addition, our agents love getting the “Certification” upon completing the course Mastery Certification exams. Our thanks to The Call Center School.” Chuck Smith Opportunity Call Program Manager ServiceSource Inc. ![Ibeth De La Torre](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-ibeth-de-la-torre.jpg) Ibeth De La Torre B2B Customer Service Supervisor Shimano North America > “At Shimano, we trained our staff on how to provide chat customer support utilizing The Call Center School’s online chat training program. With over a decade of experience utilizing chat programs in a call center environment, I can honestly say the curriculum is nothing short of great and impacting. Our agents were all very engaged and surprised to find the instructional content of actual benefit to their skillset. The UI is user friendly and The Call Center School provides excellent customer support. I look forward to purchasing more educational courses in the near future.” Ibeth De La Torre B2B Customer Service Supervisor Shimano North America