The Call Center School





08/01	10:00 AM CST	Building a Quality Form: Designs for Performance Excellence	Quality Assurance	View Details
08/08	10:00 AM CST	Calibration Corner: Best Practices in Calibration and Scoring	Quality Assurance	View Details
08/15	10:00 AM CST	Fundamentals of Coaching: Techniques for Shaping Employee Performance	Call Center Supervision	View Details
08/15	10:00 AM CST	Fundamentals of Coaching: Techniques for Shaping Employee Performance	Quality Assurance	View Details
08/22	10:00 AM CST	Making the Most of QM Systems: Optimizing Monitoring and Recording Technology	Quality Assurance	View Details
08/29	10:00 AM CST	Satisfaction Guaranteed: Performing a Call Center Satisfaction Audit	Quality Assurance	View Details

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	The Call Center School, LLC 568 Grant Highway Lebanon, TN 37090 615-812-8400 : phone 931-358-3900 : fax
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