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partners
International Partners:
The Call Center School’s training programs are available in countries around the globe. The following International Partners have been trained and certified to deliver a wide variety of call center training programs from The Call Center School.
Europe
QPC
QPC helps the world's leading companies like Vodafone, TNT and Barclays to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. Our consulting, workforce optimisation systems, training and development services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service environments.
For more information, please contact:
Sarah Lloyd
telephone: 01352 705863
email: sarah.lloyd@qpc.com
India and Africa
LiveBean
LiveBean Consulting & Training Private Limited, was founded in July 2007 to operate in three lines of business: 1) Consulting, 2) Training, and 3) Customer Experience Research & Management. We help you optimize your business operations through the best combination of consulting, training and research and help your organisation through the entire lifecycle of a outsourcing, offshoring and customer service. Our customized solution cover the entire spectrum from vast intricate engagements to solutions for clients that are less intricate and quick hits.
For more information, please contact:
LiveBean India:
LiveBean Consulting & Training Private Limited
C-643
Sushant Lok – Part I
Gurgaon – 122002
Haryana, India
Tel : + 91 124 4269889
Fax : + 91 124 4269889
Email : contactus@livebean.net
LiveBean Kenya:
LiveBean Consulting & Training Private Limited
C/o AITEC East Africa
Apartment C4
Showbe Plaza, Next to OiLibya Petrol Station,
Muranga Road
PO Box 13891-00800, Nairobi, Kenya
Tele : + 254 2121028
Email : LivebeanKenya@livebean.net
LiveBean Nigeria:
LiveBean Consulting & Training Private Limited
C/o AITEC
Emeka Nnamani
Country Manager, Nigeria
AITEC Africa
Nigeria Mob: +234(0)803-718-4811
Email : LivebeanNigeria@livebean.net
Middle East
CariZMa
CariZMa FZ LLC, launched in 2003 in Dubai, is a consulting and learning service provider focused solely on Customer Experience Management. Our vision is to be the leading relationship innovation service provider in the MENA region, offering value-added consulting and learning solutions by leveraging our primary assets of quality people, knowledge capital, and network of partners. In the consulting arena, CariZMa has only worked with the leading organizations across the region to offer service and sales strategies, call centre audits and roadmaps, planning kits and IVR design. On the Learning Solutions front, CariZMa has designed and implemented numerous people development and training programs within the sales and service organization of various clients with the support of competency checks, interactive tools and adult learning principles. Its client list includes National Bank of Kuwait, MTC (Zain), Al Rajhi Bank and RiyadBank.
For more information, please contact:
Carizma FZ LLC
Knowledge Village Building 13 Office F-13
P.O. Box 1721 - Dubai – United Arab Emirates
E-mail: info@carizma.net
Australia
Call Design
Call Design formed in 1999 when the IBM Corepoint group, with IBM’s encouragement, formed a new focused Pty Ltd company which was named Call Design. Call Design is a highly successful company having achieved a global customer base of over 112 enterprise customers. Call Design has installations in both major global credit agencies and a large number of call centres with varying sizes and capabilities internationally. We currently have 3 offices based in Sydney Australia, Melbourne Australia and Manilla Philippines and support installations in 16 countries on 6 continents globally.
For more information, please contact:
Julie-Anne Hazlett
Education Manager
jhazlett@calldesign.com.au
Call Design
Level 3, 18 – 20 Orion Road
Lane Cove, NSW 2066 Australia
Tel: +61 2 9425 7000
DL: +61 2 9425 7072
Mob: +61 407 665 757
Fax: +61 2 9420 1088
Conferences and Events:
Associations:
Online Information Sources:
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