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08/01
10:00 AM
Building a Quality Form:
Designs for Performance Excellence

08/08
10:00 AM
Calibration Corner:
Best Practices in Calibration and Scoring

08/15
10:00 AM
Fundamentals of Coaching:
Techniques for Shaping Employee Performance

Summer School!

New from The Call Center School - Summer School “Mini-Seminars”

Not much time this summer for education and development? Then join us for one or more of this summer’s “mini-seminars” - a great way to expand your knowledge and polish up your skills.

The classes are only half as long as our regular programs (just 45 minutes each) . . . . and better yet - only one-third the cost. The cost of each program is just $100 and you can have an unlimited number of students in the class for one low price! Attend all six sessions on July 17 and 23 for only $500 - a savings of $100.

 

Workforce Management Training Curriculum Available via E-Learning Programs

The Call Center School Named to Top Women-Owned Firms in Tennessee

Maggie Klenke Appointed to 2006 Board of Examiners

The Call Center School Wins Industry Award for Best Training Company

ICCM – International Contact Center Management Conference & Expo


  
Power Phrasing: Winning Words for Effective Telephone

The Call Center School Announces 2008 Web Seminars

2008 Classroom Training Dates Announced

New Book! The Power of One


  
The Call Center School Announces International Partnerships!

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